Privacy Policy

Second Mile regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Second Mile website users and conforms to internet privacy standards.

If you have any questions or concerns regarding this policy, please contact us.

In this policy

  • “we” or “Second Mile” means Second Mile Internet Solutions
  • “you” means you, the person visiting our website or using our services
  • “services” means all programmes, goods or services we provide and anything else we do for you, including providing you with access to our website

Collection of information

In order to use the Second Mile website, we may require information from you in order to provide the best service possible. If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

  • The IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • The operating system and the browser your computer uses, and any search engine you are using
  • The date and time you are visiting
  • The URLs of the pages you visit
  • If you provide it, your name and contact details, including your email address

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of marketing and promotions. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out in the sections below. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or registration form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent. To update your personal information such as postal address you can contact us by our contact form, or call us. Our details are on our contact page.

Use of Collected Information

Any details collected from Second Mile customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We cannot store complete credit card details supplied on our website.

Our payment gateway provider (e-way) follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you can email us at info@secondmile.co.nz

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@secondmile.co.nz or using the contact form on our contact page.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact and/or financial information which we will use for billing purposes and to fill your orders.

Communications

Second Mile sends occasional correspondence to clients, partners and other interest parties via email. We respect your right to an uncluttered inbox and as such we abide and hold our supporters to the following principle

  • “Permission” means that informed consent has been given
  • Permission must be respected and honoured and may be withdrawn by a subscriber at anytime
  • If Permission is withdrawn no further marketing communication may be sent to the subscriber

There are two ways to unsubscribe to any email message

  • Follow the unsubscribe instructions in the email
  • By phone or in writing using the contact details contained in the message

If you have difficulty unsubscribing using any of the methods above please contact us using the details on our contact page.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceedings, court orders or legal processes served on our website.

Links

Links on the Second Mile website to external sites are not covered within this policy. The terms and conditions set out in this privacy policy only cover the domain name of the Second Mile website.

Changes to Privacy policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make apply from the date we post it on the website.

If you have any questions about Second Mile’s online privacy policy ask us your question anytime via our contact page.